Common Questions
Answers
How do I reset my password?
Click the "Reset Password" link on the home login page or send a ticket to support@mctft.ngdesk.com
What do I do if I cant remember my Username?
Send an email ticket to support@mctft.ngdesk.com or call 904-682-3912
How do I request training?
To request training, click the
link and and follow the instructions included on the request form
How do I request the Obstacle Course?
To request the obstacle course for private use, please click the
link and follow the instructions included on the request form
How much does your training cost?
Our tranining is 100% free both online and in person!
How do I register for an online course?
Login into your account and click the course catalog. Click the "Register" button on the desired course you wish to take. Some course require approval and may take up to 48 hours
How long does it take for my account to be approved?
Account creation can take from 24 to 72 hours depending on current manning military schedules
How long does it take to be approved for a course I registered for?
Course requests can take from 24 to 72 hours depending on current manning military schedules
Where can I find my certificate once I complete my training?
Certificates can be found when you login to your MCTFT Genius account on your student dashboard on the top right hand side. Click on the course you completed and select "Download Certificate."
